FAQ

Events FAQ

• What is a public versus private event?
• What can Admins do?
• What if someone in the event is under 18?
• What happens if I don’t want to be a part of the group anymore?
• What happens when I turn an Event in to a Group?
• How do I turn and Event into a Group?

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Drop a Pin FAQ

• How do I delete a pin?
• How do I navigate back to my dropped pins?
• How do I drop a pin?
• What is the purpose of Drop a Pin?

Battery Settings FAQ

• What do you recommend people use as their default battery setting?
• Can I switch battery settings at any time?
• How does the battery setting I choose impact the location that my connections see?
• What battery setting should I set for myself?
• What is the difference between the various battery settings?
• Why do you have different battery settings?

Importing Contacts FAQ

• How do I update My Contacts?
• Why should I import my contacts?
• What is the difference between My Contacts and My Connections?

Account Settings FAQ

• How do I log out of my account and when I do what happens?
• What if I change my Phone Number?
• What is Open Dating?
• What are Intelligent Alerts?

Group FAQ

• How do I leave a group?
• What are public versus private groups versus local groups?
• How do I create a group?
• How long do Groups last after they are created?
• What is the purpose of a group?

Privacy FAQ

• What are all my privacy options?

General FAQ

• When I go to a group, I see Group, Discovery and Chat, what are those for?
• Does Serendipity work on all phones?
• How is Serendipity Tracking me?
• How is Serendipity different than other tracking apps?
• Why Choose Serendipity?

Specific Phone Tracking Issues FAQ

• My phone doesn’t seem to work properly and doesn’t update when I close the app...why is that?

Location & Accuracy FAQ

• How much can I rely on the locations I see?
• How reliable is the tracking and can I trust it?
• What is the accuracy of tracking?

Radar, List and Map View FAQ

• How far can I see around the world with these views?
• What are these different views and what can I do on each view?
• Radar, List and Map View FAQ

Tracking Frequently Asked Questions (Only available for Subscription Plans):

• What is the benefit of viewing someone’s battery settings?
• Does tracking go both ways?
• How can someone track me?
• How do I stop tracking someone?
• How do I request to track someone?
• What do I get to see by tracking someone versus just connecting with someone?