Support-Staff
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Recent activity by Support-Staff-
How much can I rely on the locations I see?
You can rely on the updates you see and their real location if the user has internet access and shows a recent update from the current time. Be sure to check the battery setting of the user because...
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How reliable is the tracking and can I trust it?
The app is very reliable if the users you are tracking have internet access. If they have internet access, the phone can send latitude longitude updates to us and we can pinpoint it’s location. But...
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What is the accuracy of tracking?
We strive to be the best tracking app in the world. With that being said, not all phones are built the same. Some Android phones don’t allow apps to properly use background location services so in ...
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How far can I see around the world with these views?
The distance around the world is a little less than 25,000 miles so that is why we have a radius on our radar view of up to 12,500. So when you factor in going 12,500 miles around the globe in both...
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What are these different views and what can I do on each view?
Radar ViewInsert PicOn radar view you can scroll from left to right using the slider to view how many of your connections are with the following mile radius: 5, 15, 25, 50, 100, 500, 1,000, 1500...
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Radar, List and Map View FAQ
At the very top of each of these screens are 4 main pulldowns. Connections, Community, Track Users, and Groups. Connections has three pulldown options…All Connections, Active Connections (those ...
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What is the benefit of viewing someone’s battery settings?
When you pay for a subscription, you get the added benefit of viewing the battery settings of your connections. You can see what battery setting they have chosen whether it be real-time, medium, lo...
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Does tracking go both ways?
When you both agree to become connections, you will see each others location. But for Tracking, where you get to see the persons 90 day route history and view their direction and speed and mode of ...
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How can someone track me?
Anyone can ask to track you so they can see your location or they can ask to track you just one time or all the time with them getting arrival and departure notifications. When you get a notificati...
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How do I stop tracking someone?
To stop tracking someone just go to Tracking in the Main Menu, then Manage Connections I’m Tracking, then scroll to the user you want to stop tracking and you can either turn off the notifications ...